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Posted: Saturday, December 30, 2017 8:21 AM

We are a dynamic local service company with a reputation for excellence. Small company feel with the professional standards with state of the art support and strategic vision. Our Service Technician Group would thrive with this addition to our management: An experienced, hands-on, take charge individual looking to grow a career? We are looking for a technically skilled, dynamic individual with a lot of initiative and drive to take charge of our mobile service repair and installation team. We have identified that the position essentials include: Well-developed interpersonal skills that enable manager to successfully communicate with everyone from the owners of the company to hourly employees and manage the department.You will be a key member of our management team insuring excellent customer service from our installation quality and timeliness. You will lead a crew of a dozen individuals with a wide range of experience. You will support and oversee this crew's efforts in meeting and exceeding productivity goals and quality standards. You will identify and develop processes and procedures to aid in our growth and support the long-term health of the business. You will master and continue to refine the automated systems needed to effectively manage a mobile crew. This critical element must provide an efficient means of utilizing staff resources, ensuring timely completion of field jobs, thorough documentation of field work, accurate quoting and prompt collections, terms of and accurate tracking of financial performance. To be successful in this position, you will have the following duties and responsibilities:Oversee and direct all Service Technicians in the field Train installation skills, customer service, upselling skills and tools and finishing details Make visits to job sites to evaluate installer skills, client interactions, and identify training opportunities Responsible for the staffing, installation efficiency, van maintenance, cleanliness and cost control measures Effectively communicate operating plans, performance goals and expectations to installation team members. Implement company policies and procedures effectively Evaluate performance of crew based on established criteria Ensure crew maintains proper credentials and licenses to perform regular field duties Pilot new initiatives and motivate crew to be adaptable to change and continue to learn Advocate for rewarding performance exceeding expectations, and address any shortcomings using clear expectations, coaching and when necessary, disciplinary supervision and proper documentation when serious performance weaknesses are observed. Actively participate in the recruiting of new hires, promotion of existing crew, and when warranted, in the steps needed if employee performance warrants termination The following are the requirements you must meet to qualify for the position:Minimum 5+ years experience in door or window repair or related business, ie, closet or cabinet installation, licensed general contracting Must have 3+ years in a leadership position managing a crew of 5 or more technicians Experience with installation business using a mobile workforce. Computing Proficiency includes workflow software and reasonable proficiency in Word and Excel Experience running safety meetings and adhere to company safety standards for the team Excellent communication skills with customers and management Demonstrate the ability to offer constructive feedback to crew and to senior management Ideal candidate also bi-lingual in English and Spanish, or somewhat conversant in SpanishSalary TBD based on experienceIf you feel you have the right qualifications and want to take the next step in your career, please send your resume, salary history and references. We will be contacting qualified candidates immediately.Job Type: Full-timeRequired experience:Field Experience Minimum: 5 years Supervisory Experience: 3 years


• Location: Palm Desert, Palm Springs

• Post ID: 155228012 palmsprings is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018