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Posted: Thursday, December 28, 2017 7:56 AM

Description: TECH I - IT JOB SUMMARY: Provide technical support for users in the following areas: desktop, networking, telephone/PBX, installation and setup of new desktop hardware, install and maintain networked printers, helpdesk assistance, application troubleshooting and support AS/400 applications. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Assists the MIS Manager to oversee and maintain the computer systems on site. * Install software and document licensing of users. * Install and network multi-user applications on LAN. * Assist in testing hardware, software and network technologies. * Able to terminate/patch panels/desktop connections and meter all cat5e/6 termination as needed. * Add/Change/Move Telephones (Avaya DS G3) within the organization. * Add/Change/Move Voicemail and Security Settings on Avaya Audix Voicemail/Call Accounting System. * Maintain users and groups within 2003 Active Directory Network. * Maintain users email on Exchange 2003 Enterprise. * Maintain Users security profiles on AS/400/5250. * Maintain User Security and Support Time and Attendance System (Timeworks). * Maintain Users in the ACSC Slot Accounting System. * Support Operations and Accounting/Audit in Slot Accounting System (ACSC). * Maintain Users Accounts on Infinium Accounting System (gl/hr). * Maintain and Support Infogenesis Point of Sale System. * Maintain User Accounts and Support on Multimedia Lottery System. * Maintain all work requests in MIS Helpdesk Tracking System (Track-it). * Ability to maintain strict compliance to MICS. * Maintain and support In-house developed applications. * Maintain and support AS/400 Printers. * Maintain Network Security and stability. * Ability to train users in rudimentary use of all above Applications/Systems. * Ability to perform routine and schedule preventative maintenance on all systems hardware, including printers. * Interface with company departments as required, assisting users. * Performs other job related duties as assigned. Requirements: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Ability to maintain strict confidentiality of classified/sensitive information. Knowledge of operating systems and information processing. Ability to develop and maintain a pleasant and effective working relationship with staff and guests. EDUCATION and/or EXPERIENCE: High School Diploma or GED required. Requires Bachelor's Degree in Computer Information Technology or an equivalent combination of certification and experience. Two to three years experience in information processing or casino related experience preferred. LICENSES, CERTIFICATES, REGISTRATIONS: Must have a valid California driver's license and the ability to obtain a NIGC license. Microsoft Certification is desirable. LANGUAGE SKILLS: Must have the ability to read, analyze and interpret technical procedures and manuals written in English. Must be able to write grammatically correct reports and correspondence. Must have the ability to communicate interpersonally and respond to inquiries from groups of managers, employees, customers and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Calculate figures and amounts such as ratios and percentages. REASONING ABILITY: Must have the ability to interpret an extensive variety of technical instructions furnished in written, oral, diagram or schedule form. Troubleshooting ability consists of defining problems, collecting data, testing potential solutions, establishing facts, and drawing valid conclusions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work involves frequent sitting, standing, walking and crouching or kneeling, reaching with arms and using the hands to manipulate, feel and enter data by frequent and sustained use of keyboard and mouse. Site work involves limited manual labor, typically involving the setup of desktop PCs, running data cables, and occasional lifting and/or moving up to 50 pounds. Requires the ability to speak and hear. Vision abilities required by this job typically include close vision, color vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: Position involves functioning both in an office environment and various locations throughout the premises. The office environment has low to moderate noise levels and is a non-smoking environment. The Casino environment has moderate to loud noise, dim to moderate lighting, is often crowded and is a smoking environment. WORKING HOURS: Working hours may include scheduled shifts Monday through Sunday. Normal work schedules may vary based on business needs. Position may require availability for evenings, weekends, holidays and special events. Typically the workweek is Full Time, 40 hours. Position may require overtime. INDIAN PREFERENCE: We are an Equal Opportunity Employer while practicing Native American preference according to law. DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The Morongo Gaming Agency reserves all rights to make changes to job descriptions whenever necessary.SDL2017


• Location: Cabazon, Palm Springs

• Post ID: 154927002 palmsprings is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018